Help & support

A question about the Mowid app? The essentials are here. If you can't find your answer, write to us — we reply within 24 working hours.

Contact us

Write to us and describe the problem. Mention the club and, if you can, the booking date — that lets us answer first time.

contact@mowid.com

How do I book a court?: Open the Book tab, choose your club, the date and then the slot. Confirm, and choose to pay online or at the club where that is offered.
How do I cancel a booking?: Open My bookings, select the booking and tap Cancel. Each club sets its own cancellation window; it is shown to you when you book.
I'm not receiving the SMS code: Check the number is correct and that you have signal. The code can take up to a minute. After that, request a new one — and if it still fails, write to us.
How do I join a match?: In Matches, browse open matches near you. Matches at your level are highlighted. Take a free spot, and the club confirms the court.
How do I report or block a player?: Open the conversation or the player's profile, then the menu at the top right. You can block or report them. Our team reviews every report within 24 hours.
How do I delete my account?: In the app: My account, then Delete my account. Your account is deactivated immediately, then permanently deleted after 7 days: sign in again before then to cancel. If you can no longer sign in, write to us from your account's email address.

This page is about the player app. For the club management platform, see Mowid for clubs.